Professional
Development
| Sales | Customer Service |
| Buyer
Seller Behaviors PL1001 Sales: Seller Behaviors PL1002 Sales: Buyer Behaviors PL1003 Sales: Buyer-Focused Selling PL1004 Sales: The Selling Cycle Communicating & Managing PL1005 Sales: Telephone Communications PL1006 Sales: Communication Skills PL1007 Sales: Written Communications PL1008 Sales: Managing a Territory Starting the Sale PL1009 Sales: Gathering Information PL1010 Sales: Planning a Sales Call PL1011 Sales: The Sales Call PL1012 Sales: Probing & Questioning Concluding the Sale PL1013 Sales: Presenting Solutions PL1014 Sales: Closing the Sale PL1015 Sales: Buyer Relations PL1016 Sales: Concluding a Call |
Creating
Customer Care PL1039 Customer Care: The Value of Customer Care PL1040 Customer Care: You Make the Difference PL1041 Customer Care: Who is the Customer? Excelling at Customer Care PL1042 Excelling at Customer Care: Customers Define Success PL1043 Excelling at Customer Care: Recognize Critical Moments PL1044 Excelling at Customer Care: Increase Sales via Service Communicating with Customer Care PL1045 Communicating with Customers: Service Face to Face PL1046 Communicating with Customers: Service via the Telephone PL1047 Communicating with Customers: Service via the Internet Rising to the Customer Challenge PL1048 Rising to the Customer Challenge: Turn Complaints into Delight PL1049 Rising to the Customer Challenge: Engage Difficult Customers |
| Project Management | Professional Development and Communications |
| Project
Management Start-Up PL1018 Project Management: Overview PL1019 Project Management: Initiating a Project Project Planning PL1020 Project Management: Planning Project Scope PL1021 Project Management: Planning Project Activities PL1022 Project Management: Project Cost Project Implementation PL1023 Project Management: Executing a Project PL1024 Project Management: Controlling a Project PL1025 Project Management: Closing a Project |
Communicating
Clearly PL1051 Communicating Clearly: Write to be Understood PL1052 Communicating Clearly: Speak to be Heard Presenting Your Ideas PL1053 Presenting Your Ideas: Plans for High Impact PL1054 Presenting Your Ideas: Captivate Your Audience |
| Project Management Professional | Management |
| Organizing
Effective Projects (PMBOK-aligned) PL1027 Project Management Professional: Integration Management PL1028 Project Management Professional: Scope Management PL1029 Project Management Professional: Time Management I PL1030 Project Management Professional: Time Management II Managing Quality & Resources (PMBOK-aligned) PL1031 Project Management Professional: Cost Management PL1032 Project Management Professional: Quality Management PL1033 Project Management Professional: Human Resource Management Keeping Projects on Track (PMBOK-aligned) PL1034 Project Management Professional: Communications Management PL1035 Project Management Professional: Risk Management PL1036 Project Management Professional: Procurement Management |
Developing
as a Manager PL1056 The Many Roles of a Manager Successful Manager Communication PL1057 Manager Communication: Speaking without Talking PL1058 Manager Communication: Manage Better by Listening PL1059 Manager Communication: Maintain Your Confidence Creating Successful Manager Solutions PL1060 Manager Solutions: Identify the Core Issues PL1061 Manager Solutions: Brainstorm for Innovation PL1062 Manager Solutions: Implement Win/Win Solutions Empowering Your Workgroup PL1063 Empowering Your Workgroup: Delegate for results PL1064 Empowering Your Workgroup: Coach an Invincible Team PL1065 Empowering Your Workgroup: Appraisal Tools that Work Cultivating Great Teams PL1066 Cultivating Great Teams: Many Individuals, One Team PL1067 Cultivating Great Teams: Inspire Team Success PL1068 Cultivating Great Teams: Maintain Team Communication PL1069 Cultivating Great Teams: Turn Conflict into Action |
| Team Building | Personal Effectiveness |
| Building
Dynamic Teams PL1071 Building Dynamic Teams PL1072 Team Building: Drive to a Mission PL1073 Team Building: Strive for Effectiveness PL1074 Team Building: Thrive on Teamwork PL1075 Team Building: Arrive at Peak Performance Succeeding thru Teamwork PL1076 Team Building: Enhance Team Communications PL1077 Team Building: Resolve Team Conflict PL1078 Team Building: Differences Make Great Teams PL1079 Team Building: Motivate Teams to Excel Team Performance Making Team Decisions PL1112 Making Team Decisions: Brainstorm as a Team PL1113 Making Team Decisions: Prioritize by Consensus PL1114 Making Team Decisions: Merge Team Opinions PL1115 Making Team Decisions: Organize Team Consensus PL1116 Making Team Decisions: Choose Between Alternatives PL1117 Making Team Decisions: Rank Choices by Criteria Measuring Team Performance PL1118 Measuring Team Performance: Measure for Success PL1119 Measuring Team Performance: Select the Right Metrics PL1120 Measuring Team Performance: Survey for Accurate Data PL1121 Measuring Team Performance: Focus on Perceptions PL1122 Measuring Team Performance: Learn from Results |
Balancing
Stress PL1081 Balancing Stress: Measuring Stress PL1082 Balancing Stress: Simple Solutions for Stress PL1083 Balancing Stress: Stress Relieving Habits PL1084 Balancing Stress: Devise a Stress Control Plan Expanding Time PL1085 Expanding Time: Develop "SMART" Goals PL1086 Expanding Time: Break Time Barriers PL1087 Expanding Time: Focus on What is Important Working Collaboratively PL1088 Working Collaboratively: Assert Your Influence PL1089 Working Collaboratively: Build Rapport, Gain Trust PL1090 Working Collaboratively: Communicate Your Goals PL1091 Working Collaboratively: Extend Your Influence Working with Difficult People PL1092 Working with Difficult People: Recognize Work Styles PL1093 Working with Difficult People: Respond to Challenges PL1094 Working with Difficult People: Cope with Continued Conflict |
| Negotiation | Diversity Awareness & Management |
| Moving
Past Conflict PL1096 Moving Past Conflict: Handle Conflict Rationally PL1097 Moving Past Conflict: Negotiate for Resolution Preparing to Negotiate PL1098 Preparing to Negotiate: Know Your Game Position PL1099 Preparing to Negotiate: Know the Opposing Position PL1100 Preparing to Negotiate: Size Up the Playing Field Selecting Your Strategy PL1101 Selecting Your Strategy: Choose Your Game Plan PL1102 Selecting Your Strategy: Compete to Win PL1103 Selecting Your Strategy: Collaborate for Solutions PL1104 Selecting Your Strategy: Compromise to Move Forward PL1105 Selecting Your Strategy: Choosing Not to Negotiate PL1106 Selecting Your Strategy: Legal and Ethical Concerns |
PL1107
PrimeDiversity Awareness: The Evolving Labour Force PL1108 PrimeDiversity Awareness: Diversity Defined PL1109 PrimeDiversity Awareness: Management: Begin Your Diversity Journey PL1110 PrimeDiversityManagement: Corporate Diversity Drivers PL1111 PrimeDiversityManagement: Be a Diversity Ambassador |
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